Dr Bob Spink MP is supporting our campaign to change the complaints procedures within the veterinary profession.
The following represents the draft questions for Parliament which relate directly to our campaign.
From Dr Bob Spink MP (with permission)
COMPLAINTS PROCEDURE FOR VETERINARY PRACTICES
That this House is concerned about the lack of a coherent, modern and transparent complaints procedure for those dissatisfied with veterinary practices; further notes that despite the excellent care provided by veterinary surgeons, supported by the Royal College of Veterinary Surgeons (RCVS), mistakes and errors can be made and service users have a right to a fair complaints process; calls on the Department for the Environment, Food and Rural Affairs to conduct a thorough review of the 1966 RCVS complaints procedure.
e-Tabling email notification:
Your Parliamentary Question(s) have been received. You have sent 3 question(s) to the Table Office. This e-mail is to notify you that your Parliamentary Question(s) were received at 04 Feb 2010 02:43 PM and are being processed by the Table Office.
Named Day Written question to: Department for Environment, Food and Rural Affairs for answer on 10 Feb 2010 12:00 AM
What criteria are used by the Royal College of Veterinary Surgeons when assessing the required action to resolve a complaint..
Named Day Written question to: Department for Environment, Food and Rural Affairs for answer on 09 Feb 2010 12:00 AM
If he will make it his policy to review the complaints procedure for the Royal College of Veterinary Surgeons; and if he will make a statement..
Named Day Written question to: Department for Environment, Food and Rural Affairs for answer on 09 Feb 2010 12:00 AM
How many complaints did the Royal College of Veterinary Surgeons receive in each of the last five years; how many of these complaints resulted in disciplinary action; and what action was taken in each instance..
